Shipping Billing & Return Policy

We offer $7 flat-rate shipping on all domestic orders. Take advantage of FREE SHIPPING on U.S. orders with a subtotal of $45+ (after any applied discounts, before taxes).

Our Los Angeles HQ is open Monday-Friday, and is closed Saturday + Sunday. Please allow up to 72 hours for your order to be processed and shipped from SOMETHING COSI HQ. Once picked up and scanned in by our carrier, domestic orders shipped within the contiguous U.S. may take 2-5 business days to arrive, depending on location. Alaska, Hawaii, and outlying territories may take longer.

Check out our Holiday Shipping page for a full list of order cutoff dates to ensure your gift order arrives in time this holiday season!


Want it faster? We don't blame you. That's why we offer FedEx 2-Day and FedEx Priority Overnight for domestic orders, and DHL for international orders. Pricing is dependent upon destination/weight of package. While we try to prioritize orders with expedited shipping options in our shipping queue, we can't guarantee that our team will be able to, and ask that you apply our 1-3 business day window for processing to plan accordingly.

FedEx 2-Day: orders placed with FedEx 2-Day will arrive within two business days once shipped from our HQ warehouse. Please note: orders placed on Thursday or Friday with FedEx 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.

FedEx Priority Overnight: orders placed with FedEx Priority Overnight will arrive within one business day once shipped from our Los Angeles HQ. Please note: orders placed on a Friday with FedEx Priority Overnight will likely arrive the following Monday, and will not arrive Saturday or Sunday.

This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at


International orders are shipped via USPS First Class International or USPS Priority Mail International, and typically take 2-4 weeks to arrive. Please note - international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover.

Need a hand? Send our Customer Care team an email at and we’ll help get the process started.

Exchanges and returns must be made within 30 days of delivery and require proof of purchase (e.g. your SOMETHING COSI order number, order confirmation email, store receipt).

Refunds cover the cost of the item returned and do not include shipping fees. As a growing small business, we aren’t currently able to cover return shipping costs, but are always happy to ship exchanges at no extra charge.

Unfortunately, we cannot accept returns on sale items, promotional discounts, gift cards, and third party products.